AI Automation Platform
Foundation scaffold for the Support Autopilot milestone.
The workspace, service shells, and platform contracts are in place so the next slice can add real support automation without changing the system boundaries.
MilestoneSupport Autopilot V1
App URLhttps://helm.oddhours.ai
API URLhttps://ai-automation-platform-production.up.railway.app
Modules
7Fastify API shell
Next.js dashboard shell
Config package with Zod
Drizzle schema package
Event bus boundary
Workflow runtime skeleton
Tool and policy contracts
Principles
5Contract-first interfaces
Workflow-owned orchestration
Tools own side effects
Policy remains explicit
Observability starts early
Workflows
3support.autopilot
lead.finder
knowledge.assistant
Events
11knowledge.change.received
lead.received
ticket.received
webhook.received
workflow.requested
workflow.started
workflow.completed
workflow.failed
approval.requested
approval.approved
approval.rejected
Tools
10support.classify-intent
support.get-ticket
support.get-customer
support.get-order
support.get-policy
support.generate-reply-draft
support.send-reply
support.create-approval
support.log-outcome
support.update-ticket
Policies
1support.reply-routing